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My client had 75 000 service contracts with a revenue stream of 42 different Service Items.
In many cases do the Service Contracts have 12+ Service Contract Lines.

First Problem
The Service Module does not follow standard guidelines for making use of Gen Prod Posting Groups etc.
The only posting group value allocated, sits on the Contract Header called Service Contract Account Group Code, and 100% ignore differentiation of posting from the Service Contract Lines.
The result is all 42 types of Service Items are posted to one GL account in the revenue section of the COA.

Second Problem
The Service Modules totally ignores the ability to allocate Dimension values to the Service Contract Lines, but only take into account the Dimension settings from the Service Contract Header.
This contributes to the problem described above to even make more sure that Service Contract Line data cannot be analysed to at least post a monthly Recurring Journal to clear out the Default value used and reallocate the Dimension Values to where it should be.
The result is all 42 types of Service Items are posted to one GL account in the revenue section of the COA with no ability to correct the dimension values to ensure management can have access to relevant break-out analysis data for their 42 Revenue streams.

This just describes the problems for 1 project. I am facing the same problems on another project I am busy with in parallel to the one above and I have another similar project in the pipeline, which has several more revenue streams.
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team

Comments

S

The Service Management Module fails to apply Default Dimension Values (like those in Customers, Service Items, etc.) when generating Service Invoices and Credit Memos via "Create Service Invoice/Memo" actions in the Service Contract Document Page. Despite having Shortcut Dimension fields in Service Invoice/Credit Memo Lines, the system doesn't automatically pull Dimension values during creation, forcing manual adjustments.

This issue, traced back to a bug since 7/14/2021, severely impacts batch invoice processing and analysis, rendering the Batch Post Service Invoices feature virtually useless without pre-posting manual corrections.


Urgent development is recommended to ensure Default Dimensions in Service Items are automatically considered, addressing a fundamental flaw and enhancing functionality for larger company adoption.

This feedback is based on a case with Microsoft Support (TrackingID#2403040050002395).


Best regards,

i.A. Sebastian Liske,

Consultant

neusta IT-business-architecture GmbH | Ein team neusta Unternehmen

Category: Service Order Management