As a partner, allowing read access to the customer environment Channel databases would enable more rapid support for the customer problem scenarios in multiple levels:

- validate Channel database SQL schema regarding new or deleted fields

- validate data problem scenarios when data on POS does not seem to reflect the correct data structures

- validate download & upload issues

- valildate missing or invalid data

- validate P-job runs

- validate individual job runs

- validate POS generated data

- validate transactions, lockdowns and shift issues

And most of all, allowing accesss would increase the issue solving productivity, and decrease the throughput of support issues and the total costs of Microsoft and partner support, since we could quickly investigate ChannelDB issues without first contacting Microsoft. 

Regarding minor issues, ticket-by-ticket-based ChannelDB problem solving involving MS support is highly inefficient action and prevents us from serving and supporting our customer base properly.