Background & Issue description- Customer has a lot of users in the organization who intend to create batch job and monitor the status of it via email notification. The goal is to enable alert mechanism for users in case the batch job has ended in error state. However, in order for batch jobs to work properly, customer need to configure Send As and Send On-behalf permissions correctly. It means SMTP user needs to have Send As permission on all the user account who want to send email notifications.

But, as per govt rules in Russia, this is a compliance issue. Customer won't be able to implement Send As and Send on-behalf permission for all the users as it will be a violation of local govt rules and regulations. This will make the system non-compliance.

If a notification is sent out via a system account, for e.g. SMTP account sends notification to each users rather than users send notifications to themselves, then system will not be non-compliance.

Repro steps-

Pre-requisites – Please make sure to add your email in User options > Account > Sender email

1.     System administration - Inquiries - Batch jobs

2.     Create a new batch job and fill the required fields - Click Alerts.

3.     Turn on email notification for status change for e.g Ended/Error/cancelled

4.     Click on OK and let the batch job execute.

Actual result -

Incase of alert notification for batch jobs, email always looks from/to with same account. This is a problem for customer. They can't configure Send As permission on all the user account to send these notifications.

Expected result –

When email for batch notification is send out, a dedicated SMTP account should be the sender of the email, just like in workflow where a dedicated email account is sender.