Currently, the "Smart Assist" feature (AI suggestions for similar cases and knowledge articles) has been officially deprecated in the Copilot Service Workspace. However, there is a critical issue where the official Microsoft Learn documentation - especially non-English versions such as Japanese - has not been updated synchronously to reflect this major specification change.
Due to this documentation time lag, customers are wasting valuable business hours trying to enable legacy settings in the Admin Center that no longer function in the new UI, leading to significant confusion and dissatisfaction.
I strongly request the product and documentation teams to implement the following two improvements:
- Strict Synchronization of Product Updates and Documentation: Establish a rigorous release process ensuring that when a feature is deprecated or undergoes major UI changes, the official documentation across ALL supported languages (not just English) is updated simultaneously.
- Early Release and Transparent Roadmap for Next-Gen Alternatives: Expedite the release of the "advanced and innovative alternative solutions" (e.g., Copilot-based suggestions) that are currently under development to replace Smart Assist. Additionally, please provide a clear, public roadmap indicating when these new features will be available to customers.
Achieving global documentation synchronization will prevent system administrators and end-users from wasting time on obsolete configurations, thereby drastically improving the Customer Experience. Furthermore, it will significantly reduce the volume of unnecessary support tickets generated by specification mismatches, directly enhancing trust in the Microsoft ecosystem.
Comments
Good idea, please implement this Idea in the future Dataverse version, this is really needed.
Category: Case Management
I think this is a must have in the next update.
Category: Case Management
Fully support — syncing non-English docs (esp. Japanese) with product changes will reduce confusion and unnecessary tickets.
Category: Case Management
This idea is really useful for me.
Category: Case Management
