We have a situation:

Users work for both customer service hub and customer service workspace. Some of them manage the Email queue ,some of them manage the chat queue. When we give them the permisson of append&append to,they could manage bothe email queue and chat queue.But we would like them to manage one of both. Could we seperate the access of email queue and chat queue? From biz side, I think email queue and chat queue are completely different things.