15
F

Add variable Fields of Customer Voice in Outbound Marketing

Ferdinand Ganter on 3/14/2022 8:50:24 AM

Dear Community,

If you send a customer voice survey to the contacts, they can answer the survey and the survey is pinned to the timeline as an activity. Unfortunately, the Customer Voice variables are currently not working. Please also add this functionality to outbound marketing so that first name and last name and other fields can be displayed as variables.

Best Regards,

Ferdinand

Category: Marketing Pages, Forms, and Surveys
STATUS DETAILS
Needs Votes
Ideas Administrator

Administrator on 4/5/2022 1:12:40 PM

Thank you for your feedback. Currently this is not on our roadmap, but we are tracking it, and with more feedback and support from the community we may consider it in the future. Sincerely, Petr Jantac, Microsoft

Comments

F

F

RE: Add variable Fields of Customer Voice in Outbound Marketing

Tyler McClain on 9/29/2022 1:49:21 PM

The OOB variables in Customer Voice Surveys (First Name, Last Name, locale, companyname) are extremely challenging to map to surveys being sent through RTM Journeys/Emails. They require the use of multiple journeys and custom triggers leveraging complex Power Automate Flows. Additionally, If you need to leverage custom variables from Dataverse in Customer Voice Surveys being sent through RTM Journeys/Emails you are required to use multiple journeys and custom triggers leveraging complex Power Automate Flows. 


Category: Marketing Pages, Forms, and Surveys