7
We are stumbling upon the following issue:
E-mails that were sent to both myself and a couple of colleagues of mine are being tracked in Dynamics 365, but the 'tracked' label is only visible for the user that actually tracked the e-mail himself.
When I look at the exact same e-mail in Outlook (which I know has been tracked in Dynamics), the Dynamics App for Outlook tells me the e-mail has NOT been tracked. Right now I can only see the tracking label on my own tracked e-mails.
It would be great if the App for Outlook always displays the correct tracking label, no matter who tracked it. This would save a lot of time and would give all users the necessary insights that you need to work together in a CRM system.
E-mails that were sent to both myself and a couple of colleagues of mine are being tracked in Dynamics 365, but the 'tracked' label is only visible for the user that actually tracked the e-mail himself.
When I look at the exact same e-mail in Outlook (which I know has been tracked in Dynamics), the Dynamics App for Outlook tells me the e-mail has NOT been tracked. Right now I can only see the tracking label on my own tracked e-mails.
It would be great if the App for Outlook always displays the correct tracking label, no matter who tracked it. This would save a lot of time and would give all users the necessary insights that you need to work together in a CRM system.
STATUS DETAILS
Needs Votes
Comments
This is a MAJOR barrier and the top complaint from our users. Why wasn't this functionality carried over from the CRM for Outlook add-in??????
Category: Email Management and Outlook Integration