Organisation hierarchy has one big flaw: the "start from" function. There are generally only two options:
1) the workflow originator
2) or the workflow owner

This has a few limitations. As people can submit AP documents centrally, the prime example being AP invoices. Organisations want to use the DImension participants in conjunction with the Organisation hierarchy to benefit from spending and approval limits. This functionality isn't currently available when only relying on workflow participants.
Category: Workflow
Needs Votes



Another example of the "start from" options not being sufficient is with workflow escalation. If an approver hasn't approved within the time limit, it is usually more appropriate to have the option to escalate to their manager, not the originator's manager. Likewise, where "final approver" is used, it should be possible to escalate to the approver's manager.

Category: Workflow