Currently, when you add Customer Voice Survey Responses Satisfaction metrics and Sentiment columns to system views they are not rendering as expected. Satisfaction metrics are showing as a GUID instead of using a friendly name (see example of what is populating below) and Sentiment is not even populating in the view.
How Satisfaction metric renders in system view
[{"id":"9a6a43b2-bb68-424e-a5d5-2af54b64f3cb","type":"csat","value":"4","decimalValue":"4"},{"id":"5137d0c9-a774-45ca-a792-e62187ad6886","type":"sentiment","value":"positive","decimalValue":"0.990000009536743"}]
Comments
I just today had to explain to a customer service manager that the only way to see the comments was to open up the system view and look at the data in its unformatted state, in this case he was looking for the comments. Yes, it would be great if this data was in system views, and exportable, for teams that are doing their own reporting.
Category: Marketing Pages, Forms, and Surveys