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In Dynamics 365 for finance and operations, there is an ability to setup the workflow and escalate if needed.
In the current design, the users can only select to escalate the workflow to the following options:
Hierarchy, Workflow user and users.
If users are using the Work Item queue, they would like to be able to escalate the workflow to a specific queue instead.
This option is currently not available in the application and will be nice to see as part of the standard workflow feature.
STATUS DETAILS
Under Review
Administrator on 2/7/2018 12:17:48 AM
Can I get some comments about what "escalate the workflow to a specific queue instead" means in terms of configuration and desired user experience? How is escalating to a hierarchy not the same as escalating to a queue?