Just like in Microsoft teams it would be useful for an agent to set a secondary ringer device.
If an agent leaves the desk for a moment the call is only ringing in the headphone. Would be handy to also let it ring on the computer / screen.
Comments
The staff at our Call Centre and other business units have also been requesting this for their phone calls and live chats.
Category: Voice - Inbound Calling
We also have staff at our call centre requesting this feature since we started using Dynamics earlier this year.
Category: Voice - Inbound Calling
I have serveral customer who is asking for this
Category: Voice - Inbound Calling