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As an Omnichannel Agent, the current system takes up to 3 minutes to update my presence from Available or Busy to Offline after my browser gets closed, frozen, or loses connection. During this time, the system continues to try to assign interactions to me, leading to potential inefficiencies and customer experience issues. The idea is to implement a more responsive browser closure detection mechanism that can quickly detect when an agent's browser is no longer active to avoid losing efficiency and enhance the customer experience.

STATUS DETAILS
New