2
We would like to be able to attach multiple files at a time on the emailrecord. Today we can only attach one at a time
STATUS DETAILS
Planned
2020 Release Wave 2
Ideas Administrator

Thank you for your feedback. We would like to update you that this is planned for 2020 Release Wave 2 and currently available in Early access. Please refer to the documentation link for more information https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-overview.

Sincerely,
Paramita Chatterjee
PM, Microsoft.