Currently, if email logging is in place under Marketing Setup > Email Logging, then emails are automatically logged according to the rules outlined in that setup (https://docs.microsoft.com/en-us/dynamics365/business-central/marketing-set-up-email-logging).

If emails are sent by logging a Segment, those go out right away and then they'd be picked up subsequently by the email logging feature, effectively creating (2) Interactions for each single email that goes out. Is there any plans to prevent this? One could imagine that a business doing one of these actions, is doing both (like we are).

Thanks for your consideration!

Needs Votes
Ideas Administrator

Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team



Additionally, the interactions create by logging the segment could be associated with a campaign (and often are). The ones picked up by the email logging feature would not be associated with a campaign, since they're not aware of the method by which they were sent. This is another thing to consider here. I hope we ultimately end up with a solution here.

Category: Opportunity Management