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When a reverse invoice is processed in Field Service Utilities, it does not automatically create a Sales Credit Memo in SOP. A new invoice has to be created from Field Service for the same contract and then it will create the credit memo in SOP. This needs to be an immediate posting.
STATUS DETAILS
Under Review
Administrator on 8/24/2020 5:47:23 PM
Thank you for your suggestion. We will consider this functionality for a future release.
Best regards.
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