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Hi, Please add functionality to handle prioritization of payment methods used when creating return orders. Linked refunds that support multiple payment methods and prioritization. A customer places a e-commerce order and pays with card and loyalty/giftcard or other, multiple payment methods. The customer returns one of two products. What payment methods should be refunded? Add a clear logic and parameter for sorting what payment methods should be refunded first. This should also be used if order lines are canceled and we only ship one out of two items, what payment method should be reduced? Additional call is also needed for the payment connector to cancel that authorization. Capture and cancel is not handled today.
STATUS DETAILS
Needs Votes
Administrator on 10/19/2022 6:19:37 AM
Thank you for the product suggestion! Additional votes are required to help prioritize this request. As items aren't assigned (and separate from payment lines) the split of payments, supporting a structural fallback tier to assign balances will need further consideration. Currently if multiple payment lines are assigned, in Call Center the default RMA/Refund method configured will be utilized ('Customer account' or 'check').