Hi, Please add functionality to handle prioritization of payment methods used when creating return orders. Linked refunds that support multiple payment methods and prioritization. A customer places a e-commerce order and pays with card and loyalty/giftcard or other, multiple payment methods. The customer returns one of two products. What payment methods should be refunded? Add a clear logic and parameter for sorting what payment methods should be refunded first. This should also be used if order lines are canceled and we only ship one out of two items, what payment method should be reduced? Additional call is also needed for the payment connector to cancel that authorization. Capture and cancel is not handled today.
Comments
Hi Team,
We need this feature to be available for In-store as well.
For example, If customer purchases using Loyalty points, during returns/refunds - we would like to ensure that the amount is not refunded in cash/card and has to be only refunded back to Loyalty points. Today the store associate has to validate this out side of MPOS and there is scope for making mistakes, fraud etc.,
In case of mixed payments, same logics should apply based on order of priority defined.
This should also be applicable in case of exchange with lower value.
The below should also be considered
1. Sale containing more than one item, and returns/ Exchanges are split into multiple transactions (multiple stores)
Category: Payment processing
Hi There
Any idea when this feature is planned for release ?
Category: Payment processing
Administrator on 10/19/2022 6:19:37 AM
Thank you for the product suggestion! Additional votes are required to help prioritize this request. As items aren't assigned (and separate from payment lines) the split of payments, supporting a structural fallback tier to assign balances will need further consideration. Currently if multiple payment lines are assigned, in Call Center the default RMA/Refund method configured will be utilized ('Customer account' or 'check').