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Cancelled sales order line in HQ do incorrectly show as FREE on the ECommerce order summary

Natalia Isabel De Monasterio on 4/3/2024 10:16:40 AM

When a sales order is cancelled in HQ the status of the order summary details in EComm are updated as 'FREE'.


On the order summary: Subtotal, Tax and Total are all displayed as FREE when they should be displayed as zero value.

The line-level details show a correct 'cancelled' status, also the pricing is correct.


This is not correct and misleading information to the customer.



 


Category: Order processing and fulfillment
STATUS DETAILS
Under Review

Comments

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RE: Cancelled sales order line in HQ do incorrectly show as FREE on the ECommerce order summary

Sheikh Mydheen on 4/30/2024 10:20:29 PM

This Feature is must to show the right status to customer and refund status.

Category: Order processing and fulfillment