1. Login to CRM online -> Service ->> Create a Case.
2. Customize the case form and add “Resolve by KPI” field into it.
3. Now we have created a test case
4. Enter the required fields
5. Enter Resolve by KPI field and save it.
6. Now click on the field
7. Go to its associated view
8. Click on Audit history.
9. We will get an error “An error has occurred”