Need ability to include the local time zone in the auto numbering for Date Parameter.
Say, if the case number should follow the format: CAS-YYMMDD-XXXX, where CAS is a static prefix, YYMMDD represents the case creation date in local time, and XXXX is a 4-digit sequence number starting from 0001 each day.
However, we have observed that for cases created between 12 am and offset time, the case numbers incorrectly reflect the previous/next date. For example, assuming case is created in Offset +3, cases created between 12 AM and 3 AM on September 9, 2024, are being assigned numbers with the date 240908 (September 8, 2024), such as CAS-240908-0001, instead of the correct date 240909 (September 9, 2024), which should be CAS-240909-0001.
Comments
Voted this up for the custom Case ID. Being able to include a date (non-onprem) would be ideal.
Category: Case Management