Hello Team,

Hope you are good!

There was an article out there on Internet that demonstrates the custom entities value can be displayed using dynamic text in email templates. Here "insightdynamics.wordpress.com/2017/01/27/email-templates-for-custom-entities-in-crm/", it was using the global templates to achieve it.

Unfortunately, for now we can no longer to create the global type of email templates because it has been not supported. If you create a global template in legacy UI, then it is not true, it will turn to user/contact/lead templates after the creation.

We do have the requirement to using dynamic text to display custom entities value in email templates. Please help us to confirm this feature, and to see if we could bring it back to the applications.

Thanks!