Seems to be a new problem post-rollup 7. We've noticed that after re-assigning a SA from User A to User B, we end up with 2 copies in the Service Calendar showing the original for User A, and the correct SA for User B, and they stay there for about 15 minutes.
Whether we hit the refresh button on the page, or the browser refresh makes no difference. When we open the SA and review audit history, it correctly shows re-assignment. But CRM 2011 will continue to show both the current and prior owner in the Service Calendar for about 15 minutes unless we create a new overlapping SA for User A.
Comments
Thank you for your suggestion. We are considering this functionality for a future release of CRM. Steve This posting is provided "as is" with no warranties, and confers no rights.
Category: Unified Experience: Search, navigation and performance
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Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.