When viewing the Email Outbox or the Sent Emails, a user can see only their own emails - there is no visibility of what emails other uses have created or sent.

As part of the normal email troubleshooting and support process, it's necessary for the person doing the relevant troubleshooting to have visibility of all the emails in either the Email Outbox or the Sent Emails.

Suggestion is to create the concept of an "Email Administrator" (similar to the Approval Administrator on the Approval User Setup).

The Email Administrator will have visibility of all emails in the Email Outbox or the Sent Emails.

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