Steps to reproduce the issue.

Login to CRM UI

Click on sales

Click on Account

Open a current account

Click on Form

Click on Section

Double click Primary contact

Double click on it

Click on edit

Click on insert

Click on Sub grid

Create a new name (Case)

Under Data Source

Record –select --Only related record

Entity—select --Case (Customer)

Default view—select -- All case

Click on set

================================

Chart View

Click on Sub grid

Create a new name

Create a new name (Case)

Under Data Source

Record –select --Only related record

Entity—select --Case (Customer)

Default view—select -- All case

Chart Option--cases by priority (per day)

Check mark--the show chart only

Click on set

And then double click on the form

Then click on formatting

On Row layout--number of row make it 13, where default is 5

Observation:-

We have checked and confirmed that the if we perform the above mentioned steps in CRM 2015 and 2013 it’s working fine as per the customer requirement.

But it’s not replicating the same behavior in CRM 2016 all versions.