2

When we create a phone call activity in social pane it is completed by default.


https://www.microsoft.com/en-us/dynamics/crm-customer-center/add-a-phone-call-task-email-or-appointment-activity-to-a-case-or-record-customer-service.aspx


The change should give users to create a phone call with open as status through Social pane.


 


 

STATUS DETAILS
Declined
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