Looping Emails from Auto Replies (SSS)
This is to do with case creation rules sending out an auto reply. We can trigger an infinite loop of auto responses if we mail someone who has an auto reply rule set on their side too.

-Incoming email for a contact-------> Arrives in the queue--------> workflow triggers ---------> creates case --------> also sends acknowledgement email to the contact ----------> contact receives email and again send thanking email to the crm back ------------> this comes as new email again -----------> which ultimately triggers same workflow ---------- --> creates case again -----------> this goes in INFINITE LOOP

If someone stupidly forwards a mail from one of our queue mailboxes to another of our queue mailboxes without tracking tokens set…..we can infinite loop ourselves.

When a case creation rule triggers an email auto reply, we don’t explicitly mark this as an auto response, meaning other systems cannot know to ignore it from their auto response rules

Proposed change
=====================================
identify case auto reply as an autoresponse
We should make a change to tag this case creation rule auto reply with an email header designating it as an autoresponse e.g. X-Autoreply, X-Autorespond