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Inactive contact is picking for the Case creation

Sravan Konda on 9/29/2022 6:45:33 AM

If the contact is INACTIVE. For the same inactive contact is also picking the for the case creation it D365.


But the contact is inactive atleast system needs to through an error that the contact is inactive.

Category: Customer Journey Design
STATUS DETAILS
Declined
Ideas Administrator

Administrator on 7/11/2023 2:20:55 AM

Hello,

This request is being declined due to a lack of votes and a lack of clarity on what the actual ask is. If you still have a request, please create a new idea post with more detail on what exactly you are looking for.

Sincerely, PM, Microsoft