Customer whenever clicks on 'Reply All' in an email then the 'To' field gets moved to 'From' field and creates multiple references
This issue occurs in all CRM online versions.
Cause :
Below JavaScript code, whose purpose is going to combine “from” field value and “to” field together. The following code is the detail definition for the “Combine” operation
function _appendParties$p(oldParty, newParty, ignoreCurrentUser) {
if (!oldParty || !oldParty.get_count())
return;
for (var userId = Xrm.Page.context.getUserId(),
counter = oldParty.get_count(),
i = 0; i < counter; i++) {
var oldPartyMember = oldParty.get_entities()[i];
if (!ignoreCurrentUser || !oldPartyMember.getValue("partyid") || oldPartyMember.getValue("partyid").Id !== new Microsoft.Crm.Client.Core.Framework.Guid(userId)) {
_clearAttributesForNewEmail$p(oldPartyMember);
newParty.add(oldPartyMember)
}
}
}
Suggestion : It should only create the reference one time even if you Reply All multiple time.
Comments
This is still a problem and it causes the hassle of having to fix the 'To' field in the CRM UI when your support process requires a high use of Reply All within the CRM UI. This wastes the support personnel's time each time they respond to an email within the CRM UI. Otherwise the 'TO' field continues to grow with each reply all.
Please fix so it does not continually add the sender to the 'TO' field if they are already there.
Category: Unified Experience: Search, navigation and performance
This is still a problem and it causes the hassle of having to fix the 'To' field in the CRM UI when your support process requires a high use of Reply All within the CRM UI. This wastes the support personnel's time each time they respond to an email within the CRM UI. Otherwise the 'TO' field continues to grow with each reply all.
Please fix so it does not continually add the sender to the 'TO' field if they are already there.
Category: Unified Experience: Search, navigation and performance
Dynamics 365 Sales (administrator)
Thank you for your feedback. We are declining/closing this idea as it has been open for more than 2 years and has not received sufficient numbers of votes. If the idea is still valid, request you to re-submit the idea.