We suggest adding a dedicated configuration option in credit management settings to handle direct delivery orders differently from regular orders.

Currently, the system applies the same credit blocking rules to all order types, which causes unnecessary holds and manual reviews for direct delivery orders—even after the product has already reached the customer.

Customers want these orders to flow through without further credit checks once released.

However, skipping credit checks entirely is not acceptable for regular orders. That’s why we propose a separate configuration that allows tailored behavior for direct delivery orders—preserving necessary checks for standard orders while streamlining the process for direct deliveries.

Additionally, error messages like “release reason is mandatory” appear even when a reason is provided, which adds confusion.

This enhancement is important because it would:

• Reduce manual intervention and delays for direct delivery orders.
• Improve operational efficiency and customer satisfaction.
• Preserve compliance and control for regular orders.
• Provide flexibility to meet diverse business process needs.