We have encountered issues with multiple records having the same email address on the account entity.

As per this FAQ: https://learn.microsoft.com/en-us/dynamics365/outlook-app/user/faq-email-tracking#5-multiple-row-types-exist-in-dynamics-365-with-the-same-email-addresses

An Account entity has 3 email address fields.

Current behaviour: Outbound emails only use Email Address 1.

Requested Change: We would like to be able to select which email address to use when sending an email.

In addition, we would like the behaviour of the email matching system to use the same email address in the email TO and CC fields. If an email arrives that includes email address 3 on an Account, a reply or reply all should only ever go to email address 3 and not email address 1.