The idea is to have the ability to sort emails in the timeline of entities like Accounts, Contacts or Opportunities based on the date that they have been received/sent. At the moment, the tracked emails will be sorted based on the date of creation in Dynamics 365 (the date that they have been tracked), but this creates a very bad overview of the activities and it works counter productive.

This only works when every user always tracks all their e-mails, because when an email from (e.g.) 2018 is tracked, it will still be put on the top of the timeline, instead of where it belongs… lower down on the date that it was actually received. When a user decides he/she wants to track several older e-mails, it will create a mess in the timeline, as all those emails (no matter how old) will appear on the top of the timeline in Dynamics 365.

So that's why I am suggesting the ability to sort all e-mails based on the date that they have been received/sent. Then we can clean up the messy timelines for all customers and actually deliver on the promise of 'seemless integration' between Dynamics 365 and Outlook :)

Thank you!