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Create a setting that will allow discounts to be removed on a return order.
In an advanced warehouse environment for returns, we need to use Return Orders to properly update inventory.
One of the scenarios we are facing is a customer purchased a product on our legacy system.
Now that we are on D365, the customer has returned the product.
D365 has been setup with a discount for that product.
When the return order is entered, the discount is applied and we are unable to remove it.
The result is D365 does not allow us to give the customer the proper refund.
It has been suggested that we use Credit Notes, but that won't work in an advanced warehouse environment where we need to keep accurate inventory.
In an advanced warehouse environment for returns, we need to use Return Orders to properly update inventory.
One of the scenarios we are facing is a customer purchased a product on our legacy system.
Now that we are on D365, the customer has returned the product.
D365 has been setup with a discount for that product.
When the return order is entered, the discount is applied and we are unable to remove it.
The result is D365 does not allow us to give the customer the proper refund.
It has been suggested that we use Credit Notes, but that won't work in an advanced warehouse environment where we need to keep accurate inventory.
STATUS DETAILS
New
Comments
Amazing that a discount is automatically added to an unlinked return and this is considered correct.
As a customer, if I return a product to a store I expect a refund for what I paid, not the discounted price they have now.
Category: Admin Settings for Sales