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We are using the B2B Shopify Connector for Dynamics 365 Business Central, and we've encountered an issue where some company addresses fail to sync from Shopify to BC. The failure occurs because:

  • In BC, the Customer.Address field is limited to 100 characters
  • The Address 2 field is limited to 50 characters

However, Shopify B2B company addresses can often exceed 50 characters in a single address line. If the first line of the address in Shopify exceeds the 50-character threshold and doesn’t fit neatly into BC’s Address/Address 2 structure, the sync fails entirely.

💡 Suggestion:

Improve the Shopify B2B Connector logic to automatically split longer addresses into Address and Address 2 fields (respecting their limits), or introduce an address truncation/warning mechanism so the sync doesn’t fail silently or block the company creation in BC.

This is important for maintaining smooth B2B operations, especially for companies with longer formatted addresses or international business partners.

If others are experiencing this issue, please upvote this idea.

Category: Development
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