Background:

We have an issue where gift cards are being used for Marketplace returns when they should be credited to the customer's account which is cleared later when the Marketplace settles with our company. We want to enforce this behavior by potentially having Marketplace orders go through their own channel and applying a default return policy to credit the customer's account. Or simply applying the return policy to "Customer Account" payments for all of Ecomm.

In our DEV environment I tried creating a Return Policy and applying it to a node under Ecommerce and was prompted with the error that Return Policies could only be applied to stores.

Request to Microsoft -

Extend the "Return Policy" functionality to nodes in the organization other than stores (e.g. eCommerce). This is something I can see we could use across our sales and customer service organizations.