It is currently not possible to audit when an employee performs a lookup on a customer object, whether it is using the backoffice (D365) or MPOS customer lookup. This is very important to ensure employees are not misusing their privileges within the system. Think of a healthcare setting or pharmacy where any employee could look up their friends prescriptions without a trace for personal use.

Category: General
Ideas Administrator

Thank you for your feedback.

This is not possible today but there are ISVs available that can fill this gap. For the short term would suggest you look into an ISV to fill this gap.

Ryan Sandness PM