D365 automatically populates the discount percentage in the return order only if the return order was created with reference to a sales order and cannot be edited. However, this does not help us since we cannot create return orders with reference to an original sales order due to the following reasons: Return orders are automatically created in D365 using a flow developed in Dataverse through the entity.
Comments
Hello Team,
We also have a scenario where the sales order reference exists, but the discounts were applied as a credit note, free-text invoice. In this case, the discount field is not editable as well, and it is really crucial to associate the discount with the return order as this will save a lot of the manual work.
Category: Sales and marketing
Also post go live when (RMA) returns need to be created manually for orders that have been shipped and invoiced from legacy systems it would be very helpful to be able to record the same price and discounts conditions as on the original order. Now customers need to calculate the net. price manually and use this in the unit price field.
Category: Sales and marketing
Administrator on 11/11/2022 9:26:46 AM
Thank you very much for your input. We do not have any plans to extend this capability, we will however continue to monitor how much in demand such a capability is.