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Reduce / Expand Case Details in Case Summary so that timeline is more visible

Manuel Bartoschek on 6/2/2023 1:52:13 PM

The timeline has to be more in focus of the Customer Service Agents. 

Idea is, that Customer Service Agent can reduce / expand the case details via a button, that timeline at the top / more visible.


As well as it should be possible to select a default setting (reduced or expand view).

Selection for example could be done in the filter settings of the timeline.




Category: General
STATUS DETAILS
New
Ideas Administrator

Administrator on 6/6/2023 5:16:38 PM

we have roomy and cozy and you can always choose where you would want the timeline

Comments

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RE: Reduce / Expand Case Details in Case Summary so that timeline is more visible

Peter van Amstel on 6/15/2023 9:32:06 AM

@Administrator, it is not about the timeline, but the Case Details that take a lot of space. (our timeline is beneath the Case Details)

Category: General