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Currently it is only possible to link conversations to contact, account and case records. As part of our business process, we need to link conversations also to leads in order been able to migrate from our actual solution.

Thanks
STATUS DETAILS
Under Review
Ideas Administrator

This item is currently under review by our product management team. Please continue to add comments and discuss use cases on this thread to help us understand your needs!

Comments

O

Hi,

Thanks for sharing your feedback. We are monitoring this feedback for votes and will consider for our roadmap.

Thanks,
Neerja

Category: Omnichannel for Customer Service

O

Very necessary, a chat channel on a public website is especially dedicated to leads

Category: Omnichannel for Customer Service