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When a customer returns an item that was part of a mix and match promotion, retailers want the customer to return all the items those were part of the promotion. For example, if items A,B,C are part of B2G1 promotion and customer got C on 100% discount. If the customer wants to return item A or B, the user should be forced to return item C as well.

Category: Merchandising
STATUS DETAILS
Under Review
Ideas Administrator

 

 With the below enhancement, we added a configuration which would allow the retailer to distribute the discounts proportionally on all the lines participating in the discount. The drawback here is that for B1G1 type scenarios, you will not see any free product on the transaction but both items will show the reduced price. Does this work for your needs?

https://docs.microsoft.com/en-us/business-applications-release-notes/April19/dynamics365-retail/distribute-discount

 

Comments

S

I also vote for this. This is very critical requirement for retail business.

Category: Merchandising

S

A common requirement for any retail business. Currently system allows the customer to get two items in Buy 1 Get 1 Free promotions but return only one of the two separately. This leads to revenue loss for customer

Category: Merchandising

S

I would vote for this requirement.

Category: Merchandising