Issue Description:
In the current system behavior, when a credit memo is applied to a vendor payment, the credit is correctly deducted from the total amount, and the resulting payment amount is accurate. However, the payment advice does not display a separate line or reference to the applied credit memo, which leads to confusion on the vendor's side.
Vendors often interpret the reduced payment amount as a short payment, since they have no visibility into the credit memo application. This has resulted in multiple inquiries and misunderstandings.
Business Impact:
The absence of credit memo visibility in the payment advice is causing unnecessary confusion and manual follow-up between customers and vendors, impacting operational efficiency.
Requested Action:
We kindly request that the system be enhanced to include credit memo details—such as the reference and amount—in the payment advice document. Ideally, this would appear as a distinct line item or explanatory note.
Please consider this improvement for inclusion in version 10.0.43 or in a future release.
Thank you for your attention to this request.