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Click to call (or Tap to call on Mobile App) should capture the call as an Activity automatically

Jisung Han on 3/11/2019 8:00:00 PM
- When the number is dialed from Contact form/anywhere on Dynamics 365 Mobile App using "Click to call" feature, that call should be tracked as an Activity, automatically after/during the call with related details, like duration, direction, and linked to the particular entity-record.

- Filled with the following values :

1. Subject : Click to call for (Originated contact/account/the other entity record) at (current date and time)
2. Description : (blank)
3. Due : current date and time
4. Call with : Originated contact/account/the other entity record
5. Direction : Outgoing

- At least the page should route quick creation/popup form for Phone call activity to create a phone call activity.
Category: General
STATUS DETAILS
Needs Votes

Comments

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RE: Click to call (or Tap to call on Mobile App) should capture the call as an Activity automatically

This feature request is a must-have-option in every basic CRM where the mobile/VoIP feature is enriched. It is understood that this is an Inter-service communication, though the SOB/Teams VoIP calls are initiated within one platform. However, since this is feasible to have, we are eagerly waiting to see the feature soon.

Category: General

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RE: Click to call (or Tap to call on Mobile App) should capture the call as an Activity automatically

Thanks for the feedback! This is a feature we believe would benefit most of our apps on Dynamics. We are currently considering this type of functionality for a future feature, and will circle back with more questions if we need clarity on your particular ask. Thanks, The PM team from Core Sales

Category: General