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It maybe nice to future feature the option to easily access to library picture image files, not having the option to easily access to library picture image, the user might be potentially limited to text descriptions.
STATUS DETAILS
Under Review
Comments
Nice idea!
I would go even further and say a library of images and documents.
If the agent could search a library and easily attach images and documents it could be a very powerful tool.
Say you had a library of all corporate images and brochures etc. Being able to search this and send to the customer would be really helpful and would also help ensure messaging is consistent with brand guidelines.
Category: Live Chat
Administrator on 1/29/2024 4:37:45 PM
We will consider this in the future for discussion and will update this posting based on prioritization and movement.
Jessica Li
Product Manager, Microsoft