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When tracking an e-mail from within Outlook, the from e-mail address is matched unexpectedtly to a user record.

The match is unexpected because the from address on the e-mail does not match the Primary E-mail on the user record but it does match the Windows Live ID field.

Tracking e-mails should not match on the Windows Live ID field.

Note: The CRM database was migrated from OnLine to OnPremise.

STATUS DETAILS
Declined

Comments

F

Thanks for your suggestion. This seems like a bug, please go through the proper support channel.

Category: Microsoft Office Integration