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As of Feb 2023 D365 for Outlook app is not available for shared mailboxes. There are many users who would find this feature convenient, so please look into this to implement it in future versions. Thank you!
STATUS DETAILS
Declined
Administrator on 4/11/2023 9:29:49 PM
Thanks for the suggestion. We are not investing in any new features for the Dynamics 365 app for Outlook. All our future investments will be in building Viva Sales and the future of M365 integration.
Please evaluate Viva Sales and the Microsoft 365 collaboration integration and open new feedback items against those applications accordingly.
Thanks,
Bharath Varadarajan
Product Manager, Microsoft