Comments
This is one of common scenario where place of Work order is changes after the booking is created. But, the travel time is not updated although the geo location is updated in the work order/booking/requirement.
Category: Work order
Hi Feifei,
We would want the address change to be able to happen at any time. We have customers that use field service for deliveries, and a lot of times the address changes while the driver is already on their way. Maybe this could even be a setting allowing us to choose when an address change can be made (based on status).
#2 Does customer want to rebook that booking completely due to address change? That is a great question. I think for this scenario (updating the travel on the schedule board) we would show the new travel time, and a dispatcher could decide if the distance is too far, to remove the booking and reschedule?
#3 If travel time for that booking getting shorter or longer, then this may cause idle time or overlapping with other bookings, meaning we also need to re-calculate travel time for neighboring bookings, in other word, update the route of the day for that tech - Agreed. I've had several customers that want that to happen regardless, as a lot of times they need to schedule a 'emergency' call in between existing calls.
Category: Work order
Thanks Dian for the feedback, I have some clarification questions:
First, the rules: Do we allow customer to change address all the time even though a min right before the booking start or booking started already? Or we need to apply rule: e,g: only allow to change address x hours before the scheduled booking time, otherwise we don’t want to end up a situation tech is on the way, and get notification customer just changed the address
Second, how to handle existing booking:
Does customer want to rebook that booking completely due to address change ? bcs if address change too far, current tech probably too far away can’t make it, rebook to a different time or tech probably makes more sense. if re-book, I feel easier on scheduling side, just call rebook api to find an new best fit slot based on new address and other variables
If customer doesn’t want to rebook to a different time or different tech, then
- We could simply update address on that booking and automatically re-calculate travel time for that booking
- But If travel time for that booking getting shorter or longer, then this may cause idle time or overlapping with other bookings, meaning we also need to re-calculate travel time for neighboring bookings, in other word, update the route of the day for that tech
Thanks
Scheduling PM
Feifei Qiu
Category: Work order
This great idea! Should be implemented ASAP. Simple things could have an impact on our project's milestone.
Category: Work order
This scenario would only fire that update if the status is scheduled, unscheduled or traveling. It would be amazing is there would be a configuration admins could do to select which statuses would trigger it.
Category: Work order
So when you change the address it would need to go thru the array of bookings and check the status, and then do the updates. I think that is the rub. What if the booking is in progress, or someone is traveling, or the booking is completed. Do you want it to update those too?
Category: Work order
Great idea!!!! We do see this scenario quite a bit with Home Health Care and when it's medical and equipment could temporarily move from one location to another.
Category: Work order