Comments
Hi Feifei,
We would want the address change to be able to happen at any time. We have customers that use field service for deliveries, and a lot of times the address changes while the driver is already on their way. Maybe this could even be a setting allowing us to choose when an address change can be made (based on status).
#2 Does customer want to rebook that booking completely due to address change? That is a great question. I think for this scenario (updating the travel on the schedule board) we would show the new travel time, and a dispatcher could decide if the distance is too far, to remove the booking and reschedule?
#3 If travel time for that booking getting shorter or longer, then this may cause idle time or overlapping with other bookings, meaning we also need to re-calculate travel time for neighboring bookings, in other word, update the route of the day for that tech - Agreed. I've had several customers that want that to happen regardless, as a lot of times they need to schedule a 'emergency' call in between existing calls.
Category: Work order
Thanks Dian for the feedback, I have some clarification questions:
First, the rules: Do we allow customer to change address all the time even though a min right before the booking start or booking started already? Or we need to apply rule: e,g: only allow to change address x hours before the scheduled booking time, otherwise we don’t want to end up a situation tech is on the way, and get notification customer just changed the address
Second, how to handle existing booking:
Does customer want to rebook that booking completely due to address change ? bcs if address change too far, current tech probably too far away can’t make it, rebook to a different time or tech probably makes more sense. if re-book, I feel easier on scheduling side, just call rebook api to find an new best fit slot based on new address and other variables
If customer doesn’t want to rebook to a different time or different tech, then
- We could simply update address on that booking and automatically re-calculate travel time for that booking
- But If travel time for that booking getting shorter or longer, then this may cause idle time or overlapping with other bookings, meaning we also need to re-calculate travel time for neighboring bookings, in other word, update the route of the day for that tech
Thanks
Scheduling PM
Feifei Qiu
Category: Work order
This great idea! Should be implemented ASAP. Simple things could have an impact on our project's milestone.
Category: Work order
This scenario would only fire that update if the status is scheduled, unscheduled or traveling. It would be amazing is there would be a configuration admins could do to select which statuses would trigger it.
Category: Work order
So when you change the address it would need to go thru the array of bookings and check the status, and then do the updates. I think that is the rub. What if the booking is in progress, or someone is traveling, or the booking is completed. Do you want it to update those too?
Category: Work order
Great idea!!!! We do see this scenario quite a bit with Home Health Care and when it's medical and equipment could temporarily move from one location to another.
Category: Work order