[actual result]
Customers would like to use Live Assist chat function on IE, but since CIF does not support IE, they cannot use it after transitioning to UCI.

[expected result]
To use Live Assist's chat function on IE, please make CIF compatible with IE.
This will have a huge impact on users who can only use IE because the transition to UCI will take place within this year.
Ideas Administrator

With the recently released version of Edge (based on Chromium), the team is now focusing on delivering the latest experiences on the most modern browsers.

Recently, we announced deprecation of support for IE11 across a number of products, including Dynamics 365 and Power Platform. You can learn more about the timelines for IE11 support deprecation here: Important changes (deprecations) coming in Power Apps, Power Automate and customer engagement apps - Power Platform | Microsoft Docs

Channel Integration Framework is a subset of the overall Dynamics 365 and Power Platform family of products, and will not be able to support IE.