1
knowledge base only offers single line of search where multi million customer based call centers ask for, multi questionalble user interface for knowledge base search.
it does not make sense when you have thousands of kb articles.
a dialog based questionaire capability on the user interface is required. the questions and answers of these questions should be dynamically nested.
like Question 1.
possible answers a,b,c,d
on select D then related kb are listed
this is also helpful for diagnostics before a case is open.
this is how BEKO, ARCELIK white housing company works. 30M customers.
we need this capability to win an opportunity
STATUS DETAILS
Declined
Dynamics 365 Sales (administrator)
Thank you for your feedback. We are declining/closing this idea as it has been open for more than 2 years and has not received sufficient numbers of votes. If the idea is still valid, request you to re-submit the idea.