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Currently, we don't have an option in D365 to refund only the shipping amount. It's required some time for a goodwill refund.
There are circumstances where shipping gets delayed. But in RMA we can refund the shipping amount after selecting at least 1 item from the original order, which is not required in all cases.
Also, we can initiate the blind refund (Credit only) but in that case, we can't link with the original order and that refund not get traced further.
If we get this option in D365 RMA (Call Center), it will be good for the CS team and customer and avoid manul refunds.
STATUS DETAILS
Needs Votes
Administrator on 2/9/2024 1:25:43 PM
We appreciate you taking the time to create this input. While we do not have any plans at present to provide the capability requested, we will continue to monitor how much in demand such a capability is.