Unfortunately, it seems that Social Media (posting) is no longer included when installing Real-time Marketing or the new Customer Insights Journey. Is there no plan to incorporate this into Real-time Marketing?
Comments
This a very essential part of our daily work in marketing team, it is very time consuming, not resource- or cost effective to do things in a separate tool when it is something you do all the time. Also it is important to see your social media activities results as a whole and use the insights to your businesses benefit. It is important to include the social media into customer journeys as well as we can.
And like M Fonsell said it is one of the key things that competitors have (like Hubspot). Please revisit this decision <3
Category: Social Channels
Microsoft can't be serious with this - this makes customer to consider switching to competitor (like Hubspot)...?? Please vote to get Social Media Posts to Real-time marketing
Category: Social Channels
We had a call with MS support regarding this issue and they linked off to a MS doc article, stating "There are currently no plans to incorporate the feature"
Article Link: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/transition-walkthrough-social-posts
Hopefully if we can get enough votes on this, they will reconsider.
Category: Social Channels
Administrator on 12/1/2023 8:16:41 AM
Thank you for your feedback. We are currently not planning to incorporate social postin in real-time journeys. Social posts - Dynamics 365 Customer Insights | Microsoft Learn