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Unfortunately, it seems that Social Media (posting) is no longer included when installing Real-time Marketing or the new Customer Insights Journey. Is there no plan to incorporate this into Real-time Marketing?

Category: Social Channels
STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback. We are currently not planning to incorporate social postin in real-time journeys. Social posts - Dynamics 365 Customer Insights | Microsoft Learn

Comments

P

We had a call with MS support regarding this issue and they linked off to a MS doc article, stating "There are currently no plans to incorporate the feature"

Article Link: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/transition-walkthrough-social-posts


Hopefully if we can get enough votes on this, they will reconsider.

Category: Social Channels