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Unfortunately, it seems that Social Media (posting) is no longer included when installing Real-time Marketing or the new Customer Insights Journey. Is there no plan to incorporate this into Real-time Marketing?

Category: Social Channels
STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback. We are currently not planning to incorporate social postin in real-time journeys. Social posts - Dynamics 365 Customer Insights | Microsoft Learn

Comments

P

That is a crucial feature, that pmust be available out of the box. Please reconsider product strategy

Category: Social Channels

P

This a very essential part of our daily work in marketing team, it is very time consuming, not resource- or cost effective to do things in a separate tool when it is something you do all the time. Also it is important to see your social media activities results as a whole and use the insights to your businesses benefit. It is important to include the social media into customer journeys as well as we can. And like M Fonsell said it is one of the key things that competitors have (like Hubspot). Please revisit this decision

Category: Social Channels

P

Microsoft can't be serious with this - this makes customer to consider switching to competitor (like Hubspot)...?? Please vote to get Social Media Posts to Real-time marketing

Category: Social Channels

P

We had a call with MS support regarding this issue and they linked off to a MS doc article, stating "There are currently no plans to incorporate the feature"Article Link: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/transition-walkthrough-social-postsHopefully if we can get enough votes on this, they will reconsider.

Category: Social Channels