4

I would like to formally request the fix of a bug in the Workflow Approval Email where it does not display the comment from the previous approver (previous workflow step), only the one before the previous one. As an example, we have a client that is set up with a Purchase Requisition Workflow that has 3 approval levels. When the Requester submits the requisition, the Approver #1 receives the workflow email but without the comment typed in by the Requester just before hitting the Submit button. Once Approver #1 approves, Approver #2 receives the email with the Requester comment but not the comment by Approver #1. Once Approver # 2 approves, Approver # 3 receives the email with the comments from the Requester and Approver #1, but not the comment by Approver # 2. Obviously this represents a problem, because the next approver lacks the information from the previous step that might be important to determine whether to approver or reject... it also helps the approver determine who approved in the previous step (as the comment, whether left blank, displays the username) directly from the email, without having to log in to GP to check the Workflow History. My client is on GP 2016 but I've tested this on GP2018 on a local environment at my company with the exact same results, which leads me to believe this is a bug. I posted in the community forums and got zero feedback from the community, except another person with the same issue: https://community.dynamics.com/gp/f/32/t/314932

STATUS DETAILS
Needs Votes
Ideas Administrator

Hi Ricardo, 

Thank you for your suggestion. We will consider this in a future release.

Jodi Christiansen
PM, Microsoft