We only want a warning message (or whatever Microsoft considers appropriate) indicating that, in the scenario described, the accounts involved will end up with a balance.

Hi Cristian,

I received feedback from my immediate escalation team regarding the behavior you reported, and after reviewing the scenario, they confirmed that the current behavior is working as designed.

The issue appears to be related to how the functionality was used during the process. Specifically, Invoice-type documents were selected after removing the standard filters that are automatically applied by the system. According to the intended design, only Bills should be selectable unless a Factoring option (Risked or Unrisked) is chosen.

The team explained that:

•    If Factoring is left blank, only Bills are expected to be available for selection.

•    To work with Invoice-type documents, Factoring must first be set to either Risked or Unrisked.

•    In this scenario, removing the standard filter to manually select Invoice documents is considered an incorrect use of the functionality.

Also validated the accounting flow with a test scenario and confirmed that:

•    Posting the Sales Invoice correctly creates the initial G/L entries.

•    Posting the Bill Group with Unrisked Factoring correctly transfers the receivable to the Factoring for Collection account.

•    Completing the settlement process posts the remaining entries correctly and finalizes the scenario as expected.

Based on our findings, no product issue was identified, and the functionality is operating according to design when the standard process is followed.

The recommended approach is:

•    Do not remove the standard filters on the page.

•    Select either Risked or Unrisked Factoring when Invoice-type documents need to be processed.

It is not good practice to have Invoice in the lines with Factoring = Blank without removing the filter:

We understand that you removed the standard filter to be able to select the invoice which is not a good use of the functionality.

Only Bills are allowed, UNLESS you select the Factoring. This differentiates if you are inserting Bills or Invoices.

With Risk, you can pay interests, without Risk no interest.

Customer Ratings should be filled in on the Bank Account page in case of risk but the code as well:

selected Unrisked.

Then, when I try to insert the Docs from the lines, I do get the Invoice type documents:

(without removing anything from the already set filters)

There is no need to remove any filter

For my example, I posted a Sales Invoice, then I do get on the Receivables Account (430) the 1210 (Debit)

I now post the Bill Group above, with my Invoice Cartera Doc selected with Unrisked Factoring

I go to the Posted Bill Groups and check the G/L Entries posted:

(from 430 we move the 1210 to the 43000003 - Factoring for Collection Acc.)

And if we Totally Settle the Posted Bill Group:

The G/L Entries posted complete the scenario correctly, from the Closed Bill Groups we can check it:

From 4300003, the money goes to the bank G/L Account 572:

Kindly go through this and let me know your feedback.

I will follow up with you again on Thursday 05/21.

Kind regards,